Our goal is to process all orders & have them on the way to you within 72 hours. Orders with a delivery charge of $11.75 or less will be shipped via the U.S. Mail. All other shipments may be sent by UPS, and cannot be delivered to a post office box or some rural routes.
If you require a special delivery, we do offer UPS Next Day Air Service & Second Day Air Service for your convenience. Since air rates are considerably more expensive than ground rates, please call our customer service department for the additional charge. Next Day Air & Second Day Air will be processed and shipped the following business day.
We ship to most states, for a complete list please click here.
We ship UPS unless a different service is specifically requested.
We do require someone over the age of 21 be present at time of delivery to sign for the wines. We cannot be held responsible for wine that is returned to us.
MOST Walgreens allow wine to be shipped to them, this is a great option if you are not able to guarantee you will be home at the time of your wine delivery. To search for a Walgreens near you click here.
The wines are shipped the following business day, unless the order is placed on the weekend, then it is shipped the following Monday.
To ensure our wines arrive safely we may ship them with a cold pack.
Tracking information will be sent to you via email once the package is picked up by UPS.
If you have any questions or need special shipping please contact our tasting room at email@example.com prior to placing your wine order.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. Please note that returns will need to be sent to the following address:
100 Legacy Dr, Fredericksburg, TX, 78624, United States
You can always contact us for any return questions at email@example.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.